Cancellation & Refund Policy

Guest-Initiated Cancellations

• All cancellation requests must be submitted in writing via email to hello@outsidersindy.com.
• Refunds will be processed back to your original credit or debit card within 5–10 business days.
• Trip credits are valid for 6 months from the date of issuance and are non-transferable unless otherwise stated.

Changes to Bookings

• Requests to transfer a booking to another guest must be made at least 48 hours before departure and are subject to availability. No rebooking fee applies.

Company-Initiated Cancellations

If Outsiders Indy cancels a trip for any reason (including failure to meet minimum participant requirements, weather, or safety concerns), guests will receive, at their choice:

• A full refund, or
• A full-value credit toward a future trip, or
• Rebooking on an alternate available date at no additional cost.

Weather-Related Cancellations

• In the event of severe weather that makes a trip unsafe to operate, we will notify guests as soon as possible and offer a full refund or credit. We recommend checking your email for updates on the morning of your trip.
• Trips that proceed as scheduled despite light rain or mild weather are not eligible for weather-related refunds, as many activities continue rain or shine.

Late Arrivals

• Trips depart promptly at the scheduled time. Guests who arrive late and miss departure are considered a no-show and are not eligible for a refund or credit. We are unable to hold departures or arrange transportation to catch up with a trip already in progress.

Third-Party Bookings

• If you booked through a third-party platform (e.g., Groupon, Viator, Airbnb Experiences), that platform's cancellation policy applies in place of the policy above. Please contact the platform directly for cancellations made outside our website.

Force Majeure

• Refunds and credits related to cancellations caused by events outside our control (natural disasters, government restrictions, public health emergencies, etc.) will be handled on a case-by-case basis, in compliance with applicable law and any obligations from our own vendors and partners.

Contact for Cancellations

To cancel or modify a booking, please contact:

Outsiders Indy
Email: hello@outsidersindy.com